Get paid.
Run your entire
peptide business.
All in one place.
Vial Loop gives peptide sellers one system to create payment links, track paid orders, manage customers, ship parcels and drive repeat sales, without juggling bank transfers, spreadsheets, DMs and disconnected apps.
- 31 days free, then 2% for 14 days
- Take payments and ship orders
- Create scripted content
- No long term contract
- Full platform during BETA
Join the Founding 100
Limited to the first 100 approved merchants.
The Founding 100 is the launch cohort: the first merchants on the platform, with an offer nobody after them will get.
31
days of platform access, free
2%
transaction fee for your first 14 days
Payments built for peptide businesses
Create payment links, automatically match every payment to the correct order and stop losing customers to a difficult checkout process.
Run your entire business from one place
Manage messages, customers, orders, payments, fulfilment, tracking and retention without stitching together multiple disconnected tools.
Turn conversations into paid orders
Bring Telegram and website chat into one inbox, send payment links in seconds and move customers from first enquiry to repeat purchase.
BETAFounding Merchant
PLACE 001 OF 100
31 days free, then 2% for 14 days
NO LONG TERM CONTRACT
Limited to the first 100 approved merchants.
Places are limited and subject to availability and approval. A place is confirmed at account approval, never by a countdown.
The problem
Stop building a lemonade stand!
Selling peptides as a commodity is a race to the bottom. Without strategy and process, businesses in this sector last less than five months.
You are not building a lemonade stand. Sales do not stop the moment a customer buys. Retention, acquisition and revenue expansion are what build longevity, and what separate a business from a stall.
Let me guess. Right now you are running the traditional sales funnel: customers in at the top, they purchase at the bottom, and you hope they come back. Do that and you will churn through the entire market and tap out.
The traditional funnel
The Vial Loop hour glass
The Vial Loop hour glass reads your actual figures and tells you which of the three levers to pull next, so the sale is where the revenue starts rather than where it ends.
Payments and orders
Create the order. Send the link. Watch it settle.
Raise an order, send a payment link, and follow the money from sent to reconciled without leaving the page. Every payment is matched to its order, so reconciliation is a glance instead of an evening.
Your customer approves the payment inside their own banking app, so there is no card number to type and nothing of theirs left stored with you.
Your customer pays from their own bank
- Lloyds
- and many more
ORDER VL 1042
Awaiting paymentPay £135.00
Straight from your bank account.
You approve this in your own banking app. No card number, and no details stored with the merchant.
- Link sent
- Opened
- Approved
- Reconciled
Messaging
Every conversation, in one inbox.
Three ways in, one place to answer. Your About Me Links page, Telegram, and a chat button on your own site all feed the same inbox, and every message lands beside that customer’s orders, payments and reorder window, so you reply already knowing what they have bought and when.
About Me Links is a link in bio solution built into Vial Loop. Create your own clean bio link that does not scream that you are a peptide seller, but whispers to a customer to hit the chat button… Guess where they land? Right in your messaging feature inside Vial Loop.
Outbound leaves from the same place. Build a campaign for a restock, a deal or a launch, send it to the customers it actually suits rather than to everybody, and the replies come back into that customer’s own thread instead of into a separate tool you have to reconcile later.
- Links, Telegram and website chat
- One thread per customer
- Campaigns from the same inbox
Inbox
Links
TelegramWebsite chatJordan Ellis
2m
Saw your page, do you ship to Scotland?
LinksUnread
Peter Bennett
14m
Can I get tracking on BRX14522?
Website chatUnread
Michael Marsh
1h
Ready to reorder, same as last time
Telegram
Campaign
418 customers
Restock, back in stock this week
Replies land in the same thread as the rest of that customer’s history.
Analytics
Numbers that tell you what to do next.
Revenue, orders, churn, active customers, average order, revenue per customer and lifetime value, in daily, weekly and monthly views. Every figure arrives with its own comparison, so a number is never just a number sitting on a screen.
The growth ceiling is where Vial Loop becomes more than analytics. Vial Loop uses your real acquisition, retention and customer spend data to calculate where your business is heading if nothing changes, including the point at which growth is projected to stop. Yikes.
But seeing the ceiling is only half the value. There are three levers available: win more customers, keep more customers, or increase what each customer spends. Pulling the wrong lever first can waste time and money. Vial Loop reads your numbers, identifies which lever is limiting growth and tells you what to focus on next, in the right sequence, at the right time.
So instead of discovering you’ve hit a plateau after it happens, you can see it coming and act early enough to move the ceiling higher.
- Nine figures, one screen
- Every figure compared
- A ceiling with a date
Commerce
DayWeekMonthRevenue MTD
£56,648
4.8% down on last month
Orders MTD
382
1.3% up, 59 still open
Churn
8%
32 of 389 customers
Active customers
444
27 won, 21 lapsed
Average order
£149
1,315 orders in 90 days
Lifetime value
£2,793
£147 a month for 19 months
Growth ceiling
£90,699
617 customers at £147 each per month, reached 02/04/28
Where this business tops out on its current customers and their current spend.
Fulfilment and shipping
Paid. Packed. Shipped. Tracked. All from one order.
The moment a payment clears, Vial Loop moves the order into fulfilment and keeps everything connected from there. No copying addresses between systems, no hunting for tracking numbers and no separate spreadsheets to work out what still needs sending.
Connect your existing Royal Mail or DPD account and manage shipping directly from Vial Loop. Create labels from the order, bring tracking back automatically and watch each shipment move from Ready to Pack → Label Needed → In Transit → Delivered.
And when something goes wrong, Vial Loop brings it to your attention. Delayed or problem deliveries are surfaced on the order board, so you know what needs action before your customer has to chase you.
One order. One workflow. From payment to doorstep.
Carriers you can connect
Ready to pack
12
Label needed
8
In transit
22
Delivered
4,448
Delivery problem
Needs you before the customer asks
2
BRX14522
In transitPeter Bennett
Tracking TRK1004607GB with Royal Mail
BRX14361
Label neededMichael Marsh
Payment succeeded, nothing printed yet
Social growth
Vial Loop tells you what to post next.
No blank page and no guessing. Vial Loop hands you the idea already written up and scored, with the evidence attached and cited, and every idea anchored to a named compound in the peptide knowledge graph.
That naming is what builds authority. Your posts, products and customer records all connect back to the same compound, creating a clear and consistent subject footprint across your business. That consistency helps search engines and AI answer engines understand what your brand is genuinely knowledgeable about, while Vial Loop tracks the journey from content engagement through to enquiry and purchase.
- Scored before you make it
- Anchored to the compound
- Followed to the sale
Content idea
ShortTesamorelin, what the human trials measured
A quotable human trial is the rarest asset in this niche, and this compound has one.
Evidence, cited in the knowledge graph
- New England Journal of Medicine
- Journal of Clinical Endocrinology and Metabolism
Attached to the script automatically when you create it.
Get Script
Customer activity
Everyone on your books, graded on how they buy.
Every enquiry, payment, parcel and reorder window lands on the customer’s own timeline beside their lifetime value. Out of that history Vial Loop grades each customer against their own pattern rather than a fixed calendar, so somebody who orders every three weeks is slipping at day twenty five and a quarterly buyer is not.
The grade is what makes the list worth opening: who is growing, who is steady, who is slipping while a message still reaches them, and who has already gone quiet. Revenue at risk is valued at what each customer normally spends, which is what they would usually spend next and not a prediction that they will.
- Graded on their own pattern
- Amber before they go quiet
- Revenue at risk, valued
Customer grade
How each customer buys, judged against their own history rather than a calendar.
Purple, growing
80
Green, steady
174
Amber, slipping
111
Red, gone quiet
139
Revenue at risk
£4,406
34 slipping, 69 at their usual reorder point
Valued at what each normally spends. It is what they would usually spend next, not a prediction that they will.
Repeat revenue
The second order is the business.
A vial runs out on a schedule, so the next order has a date. Vial Loop measures the gap each customer actually keeps between orders, then hands you the ones who have reached it and the ones who have gone past it, with what that customer normally spends beside their name.
The list is ordered by what is worth contacting rather than by who happens to be newest, and it tells you which message to send. Somebody two days past a fifteen day gap needs a different sentence from somebody sixty three days past a twenty four day one.
- Their own gap, measured
- Ranked by what they spend
- Reached it, or past it
103 worth contacting
Richard Hargreaves
£264
2 orders, usually about 15 days apart. The last was 18 days ago.
Around their usual reorder point
Lucy Jarvis
£223
3 orders, usually about 24 days apart. The last was 63 days ago.
Past their usual gap
Andrew Quinn
£220
6 orders, usually about 25 days apart. The last was 52 days ago.
Past their usual gap
Open banking payments
Paid by bank. Cleared in seconds. Shipped the same day.
Your customer approves the payment inside their own banking app. It arrives in your business account over Faster Payments, and Vial Loop matches it to its order the second it lands. Then the label for that order prints on the same screen, and the parcel is tracked to the door. One platform from the payment to the doorstep, and every job that used to be yours happens on its own.
- 01
Your customer pays from their bank
Send a payment link. They choose their bank and approve it in their own banking app, with the face or fingerprint they already use. That is the whole checkout.
- 02
The money lands in your account
It arrives in your own business bank account over Faster Payments, usually in seconds. Vial Loop carries the instruction, never the money.
- 03
The order reconciles itself
The moment the payment confirms, the order flips to paid and joins the pack queue. You know what to ship without opening a statement.
- 04
The label prints and the parcel is tracked
Print the shipping label from the same screen the payment landed on, then follow the parcel to your customer's door, with Royal Mail and DPD both connected.
Open banking is not a workaround. It is regulated payment initiation, running on the same Faster Payments rails your bank already uses. For a merchant that usually means money sooner, landing straight in your own account.
Money in seconds, not days
Card money waits on batches, holds and bank clearing. A bank payment usually lands over Faster Payments while your customer is still on the page, though a bank can hold one while it runs its own fraud checks.
No card chargebacks
There is no card, so no chargeback scheme, no scheme fee and no card network deciding for you. A payment can still be challenged: UK rules give a payer thirteen months to raise an authorised push payment fraud claim, and a receiving bank can be asked to fund part of the reimbursement.
Your account, your money
Payment initiation moves money from your customer's bank to your own account without it resting anywhere between. Vial Loop holds no balance and takes no custody, so it has nothing of yours to hold on to.
Nothing for your customer to set up
No card number typed, no account to create, and nothing of theirs left stored with you afterwards. It runs through the banking app they already have, wherever their bank supports open banking.
A cost you can predict
The provider fee and your Vial Loop rate, itemised per payment. No interchange, no scheme fees, no monthly minimum from a card processor.
Reconciliation that already happened
Every payment arrives attached to its order and its fee, so your accounting export is a click rather than an evening.
Open banking payments are initiated through an FCA regulated provider, and eligibility is that provider’s decision rather than ours. Vial Loop is the software around the payment and never takes custody of your funds, and no platform can promise how a third party will decide. Open banking carries no built in refund rail, so a refund is a payment you send from your own account and Vial Loop records against the order. UK bank accounts at launch.
The growth model
There are only three ways to grow.
More customers, more per order, more orders per customer. Every screen in Vial Loop pushes on at least one of the three, and the reason that matters is that the three multiply.
Lever 01
More customers
Social growth fills the top of the loop: content ideas tuned to what buyers actually ask, and every enquiry captured into the CRM instead of dying in the DMs.
Content ideas + enquiry capture
Lever 02
More per order
Purchase history and customer value sit on every profile, so the next payment link carries the right offer for that customer instead of a guess.
Customer value + payment links
Lever 03
More often
Depletion estimates open reorder windows, quiet buyers get flagged, and churn is caught while it is still a save.
Reorder engine + churn flags
Pricing
Every plan is the full platform.
The difference between plans is the subscription, the transaction rate, the support level and the onboarding help. As your business grows, your Vial Loop transaction rate falls, and quarterly billing takes about 10 per cent off any subscription.
Starter
£49a month
8%
Vial Loop transaction fee
New and lower volume merchants getting started.
- Standard Support
- Self service onboarding
- No upfront onboarding feeSome high risk providers charge £5,000 to onboard.
Plus the full platform
- Open banking payment links, paid straight to your bank
- About Me Links page, with Chat Now into your inbox
- Fulfilment and carrier tracking
- Reorder cadence and drift alerts
- Three lever growth strategy
- Content ideas, scored, with sources attached
- Retention messaging
- Campaign messaging at scale
- Accounting exports
- Advanced social tracking
Growth
£99a month
7%
Vial Loop transaction fee
Growing merchants processing more consistent monthly volume.
- Standard Support
- Self service onboarding
- No upfront onboarding feeSome high risk providers charge £5,000 to onboard.
Plus the full platform
- Open banking payment links, paid straight to your bank
- About Me Links page, with Chat Now into your inbox
- Fulfilment and carrier tracking
- Reorder cadence and drift alerts
- Three lever growth strategy
- Content ideas, scored, with sources attached
- Retention messaging
- Campaign messaging at scale
- Accounting exports
- Advanced social tracking
Scale
£165a month
6%
Vial Loop transaction fee
Merchants ready to make Vial Loop the centre of the business.
- Priority Support
- Done With You onboarding
- 30 Day Growth Review
- No upfront onboarding feeSome high risk providers charge £5,000 to onboard.
Plus the full platform
- Open banking payment links, paid straight to your bank
- About Me Links page, with Chat Now into your inbox
- Fulfilment and carrier tracking
- Reorder cadence and drift alerts
- Three lever growth strategy
- Content ideas, scored, with sources attached
- Retention messaging
- Campaign messaging at scale
- Accounting exports
- Advanced social tracking
Elite
£250a month
5%
Vial Loop transaction fee
Established and higher volume merchants.
- Priority Support
- Enhanced Done With You onboarding
- Payment flow setup guidance
- Shipping integration guidance
- Reorder engine configuration guidance
- Quarterly optimisation review
- Priority access to newly supported payment rails and integrations where available
- No upfront onboarding feeSome high risk providers charge £5,000 to onboard.
Plus the full platform
- Open banking payment links, paid straight to your bank
- About Me Links page, with Chat Now into your inbox
- Fulfilment and carrier tracking
- Reorder cadence and drift alerts
- Three lever growth strategy
- Content ideas, scored, with sources attached
- Retention messaging
- Campaign messaging at scale
- Accounting exports
- Advanced social tracking
Included everywhere
The ten core features, in every plan.
01
Open banking payment links
Your customer approves the payment in their own banking app, the money lands in your business account, and Vial Loop reconciles it to its order in seconds.
02
About Me Links
A landing page for the one link social gives you, built in Vial Loop rather than in another tool. Its Chat Now button opens a thread in the same inbox as Telegram and your website chat.
03
Fulfilment tracking
Order progress with the carriers you already use: Royal Mail and DPD. UK shipping at this stage.
04
Reorder cadence
Each customer's ordering rhythm, measured, so you reach out before they drift instead of after they are gone.
05
Growth strategy
Guidance built from your own numbers across the three levers: more customers, more per order, more often.
06
Content ideas, scored
The questions your market keeps asking and nobody has answered well, handed to you as ideas with a score and the sources already attached.
07
Retention messaging
Messages triggered by each customer's own cadence, sent while a save is still a save.
08
Campaign messaging
Deals, restocks and launches sent at scale, to customers who opted in.
09
Accounting exports
Reporting exports shaped for your accounting software, itemised fees included.
10
Advanced social tracking
Follower and post growth across your accounts, in 7 and 28 day views.
Questions
Asked before you ask.
Is Vial Loop just a payment processor?
Not in the traditional sense. Vial Loop is not a payment gateway or merchant acquirer. Vial Loop provides an integrated open banking payment solution that lets customers pay directly from their bank account.
When a payment is made, Vial Loop automatically matches it to the correct customer and order, so you can move straight from payment → fulfilment → shipping without manually reconciling bank transfers.
Do I get all the features on Starter?
Yes. Every plan receives the core Vial Loop software feature set. Plans differ on the monthly subscription, the Vial Loop transaction rate, the support level and the onboarding help, never on core software.
When does my subscription start?
Not for 31 days. The Founding 100 get their first 31 days of platform access free, and the plan fee is charged upfront from then on. The free period is there because the early weeks of a new platform are the ones with the most setting up and the most going back and forth, and you should not be paying a monthly fee while we are still smoothing that out. Alongside it the transaction rate is 2% for your first 14 days, so the platform earns on your early orders rather than out of them.
What does the Founding 100 rate actually mean?
For your first 14 days the Vial Loop transaction fee is 2% on every payment you take, whatever plan you are on. After that it moves to your plan’s standard rate. It is a reduced rate rather than a waiver, and deliberately so: processing a payment costs Vial Loop money on every transaction, so there is a floor under what the platform can honestly charge and it is not zero.
Does Vial Loop ever hold my money?
No. Payments travel from your customer’s bank to your own business account. Vial Loop carries the instruction and reads the status, never the funds, and it will never ask for your bank login, password or a one time code. Onboarding is done with you rather than done for you.
How do refunds work if there is no card?
You send the money back from your own account, because open banking has no built in refund rail the way a card scheme does. Vial Loop records the refund against the order so your history and your accounting export still agree. It is one more thing you do yourself, and the trade for taking payment straight into your own account.
Can you guarantee payment approval?
No, and you should be suspicious of anybody who says yes. Payment infrastructure involves third parties with their own eligibility and underwriting rules. Vial Loop helps you set up properly and never promises what a provider decides.
Contact
Talk to Vial Loop.
Something the page did not answer? Ask it here and it lands with a person, not a queue.
- BETA access
- Sales
- Product support
- Partnerships
- Payment integration enquiries
- General enquiries
Never send bank logins, passwords, one time codes or customer personal data through this form. Vial Loop will never ask for them.